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NEORIS
Service Desk Agent
Join NEORIS as a Service Desk Agent in Monterrey, Mexico. Utilize ServiceNow and ITIL skills to manage tickets, support remote work, and ensure SLAs. Competitive salary and benefits.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 2, 2025
NEORIS is a Digital accelerator helping companies enter the future, with a multicultural startup culture. They are seeking a Service Desk Agent to handle ticket triage, provide remote work support, and collaborate with other teams to resolve technical issues. The role involves using ITSM tools like Jira and ServiceNow, and managing SLAs.
Requirements
- Handle ticket triage and gather necessary requirements.
- Assist customer employees with hardware tracking and troubleshooting.
- Provide support for remote working issues.
- Help manage user access using Active Directory.
- Collaborate with service desk teams.
- Identify and escalate issues.
- Maintain a high level of customer service.
- Ensure all resolved tickets comply with processes.
- Handle ITSM Tools Jira, ServiceNow.
- SLA management.
- Deep Knowledge in ITIL process.
- Conversational English.
Benefits
- Statutory & Major benefits
- Personal Growth
- Competitive salary
- Attractive benefits plan
Requirements Summary
HS degree required. Knowledge of ITIL and Jira/ServiceNow. Strong communication skills and customer focus
