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Softtek
Service Desk Agent Senior
Join Softtek as a Senior Service Desk Agent in Bogota. Provide technical support using ServiceNow for Windows and Microsoft 365. Strong teamwork and English skills required.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 15, 2025
Provide technical support for Windows desktop environments and Microsoft 365 tools, assist users with SAP GUI and access issues, use ITSM platforms to manage tickets, and offer remote technical support.
Requirements
- Proficient in supporting Windows OS and desktop environments
- Hands-on experience with Microsoft 365 (Outlook, Teams, OneDrive, etc.)
- Basic knowledge of SAP GUI and user access issues
- Familiarity with ServiceNow or similar ITSM platforms
- Experience using remote support tools (e.g., RDP, AnyDesk, TeamViewer)
- High sense of urgency and proactiveness
- Strong teamwork and collaboration
- Good English communication skills, familiar with U.S. accents
- Customer care and service-oriented attitude
- Patience and clear articulation when guiding users
Requirements Summary
Windows OS and desktop environments support, Microsoft 365 experience, and good English communication skills
