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MAG
Service Desk Analyst
Join MAG as a Service Desk Analyst in Manchester. Provide top-tier IT support using ServiceNow. Requires IT Desk experience, customer service skills, and ITIL certification. Benefits include flexible pension, 24 days holiday, and more.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 3, 2025
We are seeking a Service Desk Analyst to join our MAG Tech Service Desk team. The successful candidate will be the first line of support for IT related requests and incidents, delivering world-class service and maintaining a high first-time fix SLA.
Requirements
- Great customer service skills
- Previous experience on an IT Desk
- Knowledge of common IT systems like Windows 10,11, AD and Office 365
- Excellent fault finding and analytical skills
- Experience of ServiceNow (desirable)
- ITIL Foundation certificate (desirable)
- Comp TIA / Microsoft MIA qualifications (desirable)
Benefits
- Flexible and generous company pension plan
- 24 days holiday plus bank holidays
- Free parking
- Subsidised public transport
- Huge range of company discounts
- 2 volunteering days per year
- Free Virtual GP service
- Care Concierge service
Requirements Summary
Previous experience on an IT Desk, knowledge of common IT systems, and excellent fault finding and analytical skills
Apply now
Manchester
|
Greater Manchester
United Kingdom
Entry Level
In-Person
Full Time
