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Bell Integration
Service Desk Analyst
Join Bell Integration as a Service Desk Analyst in Portsmouth. Provide first-line support using ServiceNow, ensuring customer satisfaction and SLA adherence.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 30, 2025
You will provide first line technical support to achieve exceptional customer satisfaction, working 12-hour shifts 4 days on/ 4 days off. Proactive and reactive service desk activities, SLA adherence, and effective working relationships with colleagues and management are key responsibilities.
Requirements
- Previous experience working with ticketing systems such as ServiceNow
- Able to demonstrate experience delivering exceptional customer service
- Experience adhering and working towards agreed SLAs and KPIs
Requirements Summary
Previous experience with ticketing systems, exceptional customer service, and experience with SLAs and KPIs
