Service Desk Analyst with Portuguese and Spanish

As a Service Desk Analyst with Portuguese and Spanish, you will be the first point of contact for users who call Wipro Service Desk to troubleshoot end-user issues. You will provide first and second-level IT support, diagnose and troubleshoot hardware, software, and network issues, and escalate complex issues to higher-level support teams.

Requirements

• 6 months - 1 year of experience in a service desk or technical support role
• Portuguese and Spanish on at least B2 level
• English on at least B2 level
• Strong troubleshooting skills in Windows, macOS, and Linux environments
• Knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP)
• Experience with Active Directory, Office 365, and remote desktop tools
• Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, Jira, Remedy)
• Excellent verbal and written communication skills
• Strong customer service orientation and problem-solving mindset
• Ability to work independently and manage multiple priorities

Benefits

• Strong flexible benefits package
• Premium insurance for medical services
• Life & Disability Insurance
• Profitable Voluntary Pension Fund
• Social Funds benefits
• Integration and cultural events for employees
• Reward and recognition program for high performers
• Employee Referral bonuses
• Relocation assistance