Service Desk Analyst with Portuguese and Spanish

We are looking for a Service Desk Analyst with Portuguese and Spanish language skills to provide first and second-level IT support for multiple customers via mail, chat, and calls. The role involves troubleshooting hardware, software, and network issues, escalating complex issues to higher-level support teams, and maintaining accurate documentation of issues and resolutions.

Requirements

• 6 months - 1 year of experience in a service desk or technical support role
• Portuguese and Spanish on at least B2 level
• English on at least B2 level
• Strong troubleshooting skills in Windows, macOS, and Linux environments
• Knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP)
• Experience with Active Directory, Office 365, and remote desktop tools
• Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, Jira, Remedy)
• Excellent verbal and written communication skills
• Strong customer service orientation and problem-solving mindset
• Ability to work independently and manage multiple priorities

Benefits

• Strong flexible benefits package
• Premium insurance for medical services for employee and family members
• Life & Disability Insurance for employees and family members
• Profitable Voluntary Pension Fund
• Social Funds benefits: holiday bonuses, allowance for kindergartens, etc.
• Integration and cultural events for employees
• Reward and recognition program for high performers
• Employee Referral bonuses
• Relocation assistance - Accommodation, travel and other expenses covered