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Hitachi Digital Services
Service Desk Engineer (100% on-site)
Join Hitachi Digital Services in Warsaw as a Service Desk Engineer. Leverage ServiceNow skills to resolve user issues, manage tickets, and support IT projects.
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
September 18, 2025
Hitachi Digital, a division of Hitachi Group, is seeking a Service Desk Engineer to provide expert guidance and support to users. This on-site position involves resolving technical issues, managing tasks using ticketing systems, and participating in IT projects. The ideal candidate will be a customer-centric problem-solver with strong communication and teamwork skills.
Requirements
- At least one year experience in the same and similar position
- Very good communication skills
- Ability to work in a team
- Intermediate knowledge of English
- Ability to multitask and prioritize in a fast-paced environment
- Familiarity with basic network and directory services (AD, DHCP, DNS)
- Basic mail troubleshooting skills
- Experience with Windows 11 and MacOS troubleshooting
- Familiarity with identity and device management systems (Okta, Microsoft Office 365, Azure, Intune, ServiceNow)
- ITIL Foundation certification or knowledge of ITIL practices
Benefits
- Industry-leading benefits
- Support
- Flexibility
- Employee support
Requirements Summary
1+ year exp in similar role, strong communication skills, team player with English proficiency. Basic network & troubleshooting skills required
