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Bell Integration
Service Desk Manager
Join Bell Integration as a Service Desk Manager in Portsmouth. Lead IT support using ServiceNow, manage teams, and enhance service delivery. ITIL certified preferred.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 11, 2025
The Service Desk Manager is responsible for leading and managing the IT Service Desk team, ensuring the effective delivery of support services to end-users in line with business objectives.
Requirements
- Experience with IT Service Management tools (e.g., ServiceNow, JIRA)
- Strong knowledge of Windows, Mac OS, and various enterprise systems
- Familiarity with networking, hardware troubleshooting, and software support
Benefits
- Leadership and management experience
- Strong communication and interpersonal abilities
- Ability to handle high-pressure situations and manage multiple priorities effectively
Requirements Summary
Bachelor’s degree in IT or a related field, or equivalent work experience; 1-2 years of experience in a service desk or IT support role; ITIL Foundation certification
