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Tantus Technologies, Inc.
Service Level Manager
Join Tantus Technologies, Inc. as a Service Level Manager in Bethesda, MD. Leverage ServiceNow skills to enhance customer satisfaction and manage SLAs.
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 24, 2023
Service Level Manager sought to support a Federal Program, responsible for monitoring and improving customer satisfaction, generating reports, and collaborating with teams to develop and communicate SLAs.
Requirements
- Bachelor’s degree in Information Technology, Business Administration, or 5 years of relevant experience
- 5 years of experience in customer-facing roles within IT O&M, service delivery, or technical account management
- Strong understanding of IT operations, maintenance workflows, and service management practices
- Familiarity with ITSM frameworks (e.g., ITIL) and tools (e.g., ServiceNow, BMC Remedy)
- Excellent communication, interpersonal, and conflict resolution skills
- Ability to work across technical and non-technical teams to achieve customer satisfaction
Benefits
- None specified in the job description
Requirements Summary
Bachelor's degree or 5 years of experience in IT, customer-facing experience, strong understanding of IT operations and service management
Apply now
Bethesda
|
Maryland
United States
Mid-Level
Hybrid
Full Time
120000-140000 USD/year
