.svg)
Sopra Steria
Service Level Manager
Join Sopra Steria as a Service Level Manager in Flanders. Leverage ServiceNow skills to enhance service quality and drive improvements. ITIL knowledge required.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 6, 2025
As a Service Level Manager, you will be responsible for ensuring the continuity, quality, and future-readiness of services delivered by the CuCa team. You will combine day-to-day service governance with a proactive and advisory mindset to drive continuous service improvements and act as a trusted advisor to customers.
Requirements
- Proven experience in service delivery, service level management, or IT support in an enterprise environment.
- Familiarity with ITIL principles and continuous improvement methodologies.
- Ability to translate customer needs into actionable service and operational improvements.
- Strong communication and stakeholder management skills.
- Experience supporting complex or business-critical software applications is a strong asset.
- Hands-on experience with ITSM tools (e.g., 4me, ServiceNow, or similar).
- Languages: Dutch and English are required; French is a plus.
Benefits
- Generous employee benefits package
- Continuous learning opportunities through the Sopra Steria Academy
- The opportunity to connect with fellow Sopra Steria colleagues at various team events
Requirements Summary
Experience in service delivery, ITIL principles, and ITSM tools, with strong communication and stakeholder management skills
