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Sopra Steria
Service Level Manager
Join Sopra Steria as a Service Level Manager in Flanders. Leverage ServiceNow skills to enhance customer satisfaction and service delivery. ITIL knowledge required.
Consulting
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 20, 2025
Sopra Steria’s Customer Care team is responsible for ensuring seamless operations and service continuity for their customers after implementation. The Service Level Manager will focus on customer satisfaction, proactively identifying needs, and guiding customers through the service lifecycle. They act as an advisor and contributor to service improvements and innovation.
Requirements
- Proven experience in service delivery, service level management, or IT support in an enterprise environment.
- Familiarity with ITIL principles and continuous improvement methodologies.
- Strong communication and stakeholder management skills.
- Experience supporting complex or business-critical software applications is a strong asset.
- Hands-on experience with ITSM tools (e.g., 4me, ServiceNow, or similar).
- Languages: Dutch and English are required; French is a plus.
Benefits
- Mobility options (including a company car)
- Insurance coverage
- Meal vouchers
- Eco-cheques
Requirements Summary
Service delivery experience, ITIL knowledge, and strong communication skills are essential. Hands-on experience with ITSM tools & fluency in Dutch/English are needed
