Service Management Specialist (Incident & Problem Management)

WSA is seeking a Service Management Specialist to join their team. The successful candidate will be responsible for managing incident and problem management practices, ensuring quality enterprise service management practices, and supporting the delivery of technology for day-to-day operations and service transition.

Requirements

• Tertiary qualifications in technology or a related field
• 3-5 years' experience implementing/operating/uplifting ITSM Incident Management and Problem Management processes and tools
• Experience working with the ServiceNow Platform
• Experience with both IT and OT and how they relate in a Service Management context
• Demonstrated knowledge of ITSM principles
• Experience in a multi-vendor environment
• Industry experience in ITSM risk management practices
• Strong analytical and statistical capabilities
• High level of interpersonal skills
• Ability to apply problem solving skills
• Proven capability in building business insights
• Quality-orientation and attention to detail
• Effective organisational skills

Benefits

• Great working environment with flexibility (hybrid office/home)
• Collaborative team with valued and rewarded input
• Equal opportunity employer committed to building a diverse and inclusive culture
• Support for community, charities, and environmental initiatives