Service Now Operations Support

We are seeking a highly skilled ServiceNow Administrator to manage the ServiceNow platform, including administration, configuration, and maintenance. The role involves collaborating with IT teams and stakeholders to ensure efficient platform use. This position requires experience in Incident Management, Problem Management, and Change Management. Possibilities of Training and Documentation also include development and implementation of workflows and integrations with other IT systems.

Requirements

• Administer, configure, and maintain the ServiceNow platform.
• Perform routine maintenance tasks, including application upgrades, patching, cloning, and troubleshooting.
• Manage user access, roles, and permissions.
• Monitor system performance and ensure platform stability.
• Develop and implement configurations and customizations.
• Develop and deliver training programs for end-users and IT staff.
• Create and maintain comprehensive documentation.
• Provide support and training for new features and updates.
• Act as the primary point of contact for ServiceNow-related incidents and problems.