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MS
Service Request Lead
Join MS as a Service Request Lead to enhance IT services using ServiceNow. Requires retail experience, ITIL knowledge, and automation skills. Enjoy great benefits!
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 22, 2025
As Service Request Practice Owner, you'll transform the IT service experience for M&S colleagues and stores by optimising Service Request processes and the Service Request Catalogue, ensuring seamless, self-service access to IT services through innovative technologies.
Requirements
- Retail experience
- In-depth knowledge of ITSM frameworks like ITIL
- Proficiency in ITSM platforms (e.g., ServiceNow, Jira Service Management)
- Automation technologies expertise
- Strong interpersonal and communication skills
Benefits
- 20% colleague discount across all M&S products and many third-party brands
- Competitive holiday entitlement
- Discretionary bonus schemes
- Defined Contribution Pension Scheme
- Life Assurance
- Industry-leading parental, adoption and neonatal policies
- Access to wellbeing support
Requirements Summary
Retail experience, ITSM knowledge, and automation technologies expertise are required. Strong interpersonal and communication skills are also necessary
