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DMI
Service Request Specialist
Join DMI as a Service Request Specialist in Sharonville, OH. Utilize ServiceNow for ticket management, vendor orders, and system support. Benefits include remote work, health perks, and career growth.
Consulting
Entry Level
ServiceNow Role Type:
System Administrator
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
September 30, 2025
DMI is seeking a Service Request Specialist to provide end-user support for their managed services operation. The role involves submitting requests to vendors, resolving tickets, and assisting with system administration. It requires a highly organized individual with a strong attention to detail and proficiency in Microsoft Office. The position offers both on-site training and remote work flexibility.
Requirements
- Submit MACD requests.
- Submit vendors orders.
- Update systems assets.
- Assist with activation of mobile phones.
- Monitor vendor responses.
- Oversee the organization of ServiceNow ticketing system.
- Assist other teams with overflow work.
Benefits
- Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts
- Development – Annual performance reviews, tuition assistance, and internal career growth opportunities
- Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools
- Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts
Requirements Summary
High school diploma or equivalent. 1-2 yrs experience with mobile carriers (Verizon, AT&T, T-Mobile, Sprint) preferred. Proficient in MS Office, typing (40+ wpm) and critical thinking
