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BT Group
Service Transition Specialist
Service Transition Specialist at BT Group, Birmingham. Lead ServiceNow ITSM/ITOM improvements, drive automation, embed AI solutions for fault detection. Competitive salary, 10% bonus, pension, 25 days leave.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Operations Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 10, 2025
As a Service Transition Specialist at BT International, you will lead the support and continuous improvement of our International Networks operational toolset, embedding AI-driven solutions to enable smarter, faster fault detection and resolution. Your work ensures BT International remains at the forefront of proactive and reactive service management for customers worldwide.
Requirements
- Driving the continual improvement of BT International's operational tooling and systems across all network domains
- Proactively identifying and implementing service improvements in the ITOM & ITSM space
- Managing demand and prioritization effectively to oversee projects and improvements
- Identifying and delivering automation opportunities
- Maintaining continuous self-driven development
- Problem-solving and supporting operational teams
Benefits
- Competitive salary
- 10% on target bonus
- BT Pension scheme
- 25 days annual leave
- Flexible benefits
- World-class training and development opportunities
- Option to join BT Shares Saving schemes
- Discounted broadband, mobile and TV packages
- Access to 100’s of retail discounts
- On call allowances and overtime
Requirements Summary
Experience with ServiceNOW ITSM & ITOM procedures, knowledge of Networks Operational Support Systems, and a proven track record of identifying improvement areas within an operation
