ServiceNow - Technical Lead

Join our dynamic team as a ServiceNow Technical Lead and embark on an exciting journey of innovation and growth. This role involves leading development, integrations, and ensuring the platform follows industry standards. The candidate needs to have deep expertise across multiple ServiceNow modules, strong scripting and integration skills, and a track record of delivering scalable solutions.

Requirements

• Deep understanding of ServiceNow architecture, data model, and core modules (ITSM, ITOM, IRM, CMDB, HRSD, SPM etc.)
• Collaborate with infrastructure and security teams to ensure performance, compliance, and security.
• Lead platform upgrades and handle technical debt and de-customization efforts.
• Solve, query optimization, script refactoring, performance analytics.
• Scripting & Configuration: JavaScript, Glide API, Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, ACLs.
• Automation & Workflows: Flow Designer, Workflow Editor, Scheduled Jobs, Inbound Actions.
• Integration: REST/SOAP APIs, Web Services, MID Server, Integration Hub, OAuth 2.0, SAML.
• Service Portal & UI: Service Portal widgets, AngularJS, HTML/CSS, Catalog Items, Custom Widgets.
• Data & CMDB: CMDB modelling, CI relationships, Discovery, Service Mapping, Data normalization, Archival standard processes.
• Security & Access Control: Role-based access, ACL design, Data policies, Field-level security.
• Development Oversight: Be responsible for and guide the development team through all stages of solution delivery.
• Conduct code reviews, ensure quality assurance, and handle defect resolution.
• Develop or review sophisticated workflows, Business Rules, UI Policies, and Flow Designer flows.
• Collaboration & Collaborator Engagement: Work with business analysts, process owners, and project managers to understand requirements and translate them into technical solutions.
• Mentoring & Best Practices: Mentor and support junior developers and team members.
• Promote consistency to ServiceNow development standard processes.

Benefits

• Major Medical coverage + Policy exclusions and insurance non-medical limit.
• Educational Assistance.
• Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
• Parents / Parents in Law’s Insurance (Employer Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave.
• Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift. Night Shift Allowances.