ServiceNow Architect

Pyramid Systemsis is seeking a highly skilled ServiceNow Architect to lead the design, implementation, and maintenance of their SAM solution within the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. The ideal candidate will possess deep expertise in ServiceNow SAM Pro, software licensing models, and IT asset management best practices, collaborating with cross-functional teams to optimize software investments and mitigate compliance risks. This role will translate business requirements into technical solutions and drive continuous improvement in their SAM processes.

Requirements

• Serve as a subject matter expert for ServiceNow SAM Pro modules.
• Configure and customize ServiceNow SAM Pro features, including software discovery, reconciliation, license management, and compliance reporting.
• Develop and maintain technical documentation, including design specifications, configuration guides, and standard operating procedures.
• Analyze existing SAM processes and identify areas for improvement.
• Develop and implement streamlined SAM workflows and procedures.
• Provide technical guidance and mentorship to other team members.

Benefits

• Employee Stock Ownership Program
• Flexible PTO