ServiceNow Assistant Manager

The ServiceNow Assistant Manager is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond. Ideal candidate should have good design knowledge and be willing to research new solutions based on the requirements.

Requirements

• Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform.
• Strong expertise in Design, Development and Integration of ServiceNow in ITSM, CSDM, ITOM, Knowledge Management, GRC, SECOPS, HRSD, CSM, ITBM, Reporting/Analytics, Custom application.
• Should be proficient to provide functional and Technical insight
• Knowledge in Web Technologies (XML, HTML, JAVA Script, etc.) Will be an added advantage
• Exposure to ITIL Framework, IT Management Tools
• Strong verbal communication skills and ability to Establish a rapport with clients and colleagues
• Strong organizational and analytical skills
• Exceptional Interpersonal Skills & Ability to work Independently and with a team
• Ability to flexible to stretch and learn new Technologies/process whenever necessary
• Ability to work in second shift in India when required
• Very strong and established track record of managing complex ITSM tool deployment involving multiple stakeholders and team members
• Ability to work under pressure and handle crunched timelines
• Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork
• Must be able to set goals and participate in strategic initiatives for a team; and foster the development of high-performance teams and interface with all levels of the organization.
• Certified System Administrator (Desired)
• ITIL Certifications (desired)
• Other Service-Now Certifications (Preferred)
• Scrum master (Preferred)
• Knowledge of web-based development languages; specifically JavaScript, Ajax
• Exposure of ITSM Framework and ITIL
• Excellent Communication Skills