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Apside
ServiceNow Business Analyst
Join Apside as a ServiceNow Business Analyst to enhance Customer Care and Onboarding. Requires 5+ years in CSM/IRM. Benefits include training and support.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Customer Service Management
DevOps
Governance, Risk, and Compliance
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 28, 2025
The ServiceNow Business Analyst will elicit and validate requirements from business processes, collaborate with stakeholders, and design functional specifications for the Customer Care and Onboarding teams.
Requirements
- 5+ years of experience in business administration, Information Technology, or a related field
- Proven experience as a Business Analyst in CSM and/or IRM
- Excellent analytical and problem-solving skills
Benefits
- Training and support to end-users
- Monitor and troubleshoot issues post-deployment to ensure smooth operation
- Experience with Azure DevOps and requirement management
Requirements Summary
Bachelor’s degree in business administration or a related field with 5+ years of experience, and proven experience as a Business Analyst in CSM and/or IRM
