Servicenow Configuration Management Database Analyst II

The ServiceNow CMDB Analyst II will be responsible for defining, implementing, and maintaining the ServiceNow Configuration Management Database (CMDB) and ensuring strategic alignment and ongoing process health in support of Business and IT goals. The role requires strong impacts on IT Asset Management, Incident, Service Interruption, and Change processes.

Requirements

• Bachelor's Degree in information systems, computer science, or commensurate selection criteria experience
• Demonstrated advanced experience in ServiceNow IT Service Management (ITSM) Processes and Procedures
• Proven experience in Software Development Life Cycle (SDLC) and knowledge of agile development and testing best practices from a Process Owner perspective
• Proven experience coordinating multiple assignments simultaneously, and completing tasks accurately and on a timely basis with minimal supervision
• Demonstrated experience working independently with minimal supervision
• Proven knowledge of ITIL process and framework
• Demonstrated excellent verbal and written communication skills
• Proven ability to successfully and frequently interpret and communicate business needs among internal customers and external vendors
• Demonstrated strong attention to detail with good organizational skills
• Proven ability to work in a cross-functional team environment

Benefits

• Competitive salary
• Opportunities for professional growth and development
• Collaborative and dynamic work environment