ServiceNow Customer Workflows Business Lead (m/w/d)

Join Devoteam as a ServiceNow Customer Workflows Business Lead to shape digital transformation on an enterprise level. As a central expert for modern, digital customer processes, you will be responsible for further developing the Customer Workflows area within Devoteam, building new business opportunities, advising customers, and implementing ServiceNow solutions.

Requirements

• At least 5 years of experience in the Customer Workflows field in a consulting role
• In-depth knowledge of ServiceNow CWF (or comparable solutions like Salesforce)
• Experience in pre-sales, bid creation, and C-level stakeholder management
• Proven experience in leading projects and teams
• Very good consulting and soft skills (structured analysis, presentations, moderation)
• Fluent German and English

Benefits

• Flexible work models - remote or hybrid - with individually planned working hours and locations
• Company vehicle and bike leasing with attractive tax benefits
• Modern IT equipment - you decide which work device suits you best
• Varied further education offers through our Devoteam Academy
• International development opportunities for your personal career boost
• Corporate benefits with a wide range of offers in various areas
• Comprehensive additional benefits such as company pension, direct insurance, and capital-forming benefits
• Attractive bonuses when you recruit new colleagues for us
• Modern and centrally located offices
• Get-togethers, parties, and team events for exchange and fun