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Emory Healthcare
ServiceNow ITSM Request Manager
Join Emory Healthcare in Atlanta as a ServiceNow ITSM Request Manager. Lead ITSM processes, enhance service delivery, and mentor teams. Requires 7+ years IT experience and ServiceNow expertise. Benefits include health coverage and student loan assistance.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 26, 2023
Emory Healthcare is seeking a ServiceNow ITSM Request Manager to join their team. This individual will manage the ITSM Request Management process, ensuring requests are properly documented, categorized, assessed, and fulfilled. The role involves mentoring, process improvement, service catalog governance, and stakeholder collaboration with Emory University and other vendors.
Requirements
- Manage ITSM Request Management process according to ITIL and ITSM best practices.
- Develop and disseminate ITSM process documentation.
- Lead research and identify ITSM best practices for IT service improvement.
- Provide training on ITSM tools and procedures.
- Respond to requests and provide support, escalate issues, and maintain customer communication.
- Perform on-call duties and assist with queue management.
Benefits
- Comprehensive health benefits
- Student Loan Repayment Assistance
- Family-focused benefits
- Wellness incentives
- Ongoing mentorship and development programs
Requirements Summary
Bachelor's degree in IT or equivalent. 7+ years' IT experience. Excellent ServiceNow Request Management experience, ideally
Apply now
Atlanta
|
Georgia
United States
Senior
Hybrid
Full Time
41.16-55.57 USD/hr
