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Sword Group
ServiceNow Platform Manager
Consulting
Entry Level
ServiceNow Role Type:
System Administrator
ServiceNow Modules:
DevOps
Governance, Risk, and Compliance
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
October 27, 2025
Sword is seeking a ServiceNow Platform Manager to lead the governance, development, and optimisation of their ServiceNow environment. This high-impact role focuses on driving delivery of a robust, scalable platform, fostering a high-performing team, and delivering measurable business value through enhanced customer experiences and operational efficiency. The position requires regular travel to offices in Aberdeen and Glasgow.
Requirements
- Proven experience as a ServiceNow Platform Owner, Product Owner, or Manager.
- Deep understanding of ServiceNow architecture and integration capabilities.
- Experience with Agile delivery methodologies, DevOps, and CI/CD pipelines.
- Expertise in managing platform upgrades, release cycles, and operational governance.
- Strong leadership, stakeholder management, and communication skills.
- Relevant ServiceNow certifications (CSA, CIS ITSM, CTA) highly desirable.
Benefits
- Competitive Salary
- Personalised Career Development
- Flexible working
- A Fantastic Benefits Package
- Employee assistance programme
Requirements Summary
Significant experience with ServiceNow, understanding of its architecture & CI/CD, and Agile methodologies are key. Leadership, stakeholder management, and a ServiceNow certification are also vital
