Lincoln Financial

ServiceNow Systems Analyst

Join Lincoln Financial as a ServiceNow Systems Analyst in Radnor, PA. Leverage ITSM/ITOM skills to enhance customer satisfaction and drive project success.

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Direct Hire
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Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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IT Operations Management
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
May 5, 2025

The ServiceNow Systems Analyst will consult and analyze complex assignments and projects, delivering products that achieve business objectives and improve customer satisfaction. The role involves collaborating with internal and external stakeholders, managing features, and prioritizing the product backlog to ensure the development team is focused on the highest value work.

Requirements

  • 4 Year/Bachelor's degree or equivalent work experience
  • 3 - 5+ Years of experience in ServiceNow Administration, Business Analysis, Project Management, or other Agile-related role
  • Proven track record as a strong collaborator and communicator
  • Experience in IT Service Management (ITSM), IT Operations Management (ITOM) or related domains or ServiceNow modules
  • Strong analytical skills, attention to detail while balancing multiple priorities in a fast-paced environment

Benefits

  • Clearly defined career tracks and job levels
  • Leadership development and virtual training opportunities
  • PTO/parental leave
  • Competitive 401K and employee benefits
  • Free financial counseling, health coaching and employee assistance program
  • Tuition assistance program
  • Work arrangements that work for you
  • Effective productivity/technology tools and training

Requirements Summary

4 year degree or equivalent work experience, 3-5 years ServiceNow experience, strong collaboration and communication skills