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Focus Group
ServiceNow: Training & Change Management Lead (contract)
Join Focus Group as a Training & Change Management Lead in Shoreham-by-Sea. Leverage ServiceNow skills to train 200+ users on order management and workflows.
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
October 13, 2025
This contract position is for a Training and Change Management Lead for ServiceNow to deliver training on order management, field service management, and customer portal workflows. The role involves creating a training ecosystem that inspires users and transforming 200+ users. The role focuses on crafting content, managing the training lifecycle, and providing real-time coaching.
Requirements
- 5+ years designing and delivering training for technology transformations (100+ users)
- Hands-on experience with learning management systems (Talent LMS, Cornerstone, SAP SuccessFactors, or similar)
- Ability to rapidly learn new systems
- Highly Desirable: ServiceNow experience or familiarity with similar enterprise cloud platforms
- Understanding of order-to-fulfilment processes
- Mobile workforce application training experience
- Change Management certification | ITIL Foundation | Adult learning certifications (CPLP, ATD)
Benefits
- Competitive contract rate
- Flexible hybrid working arrangements
- Collaborative, innovative team environment
- Making a lasting impact on how people work
Requirements Summary
5+ years training design for tech transformations, experience with LMS (Talent, Cornerstone, SAP SuccessFactors). ServiceNow experience and understanding of order-to-fulfilment processes needed
