Shift Manager, Site Reliability Engineering - Federal - 2nd Shift

ServiceNow is seeking a Shift Manager, Site Reliability Engineering - Federal - 2nd Shift to lead a team of SRE's focused on ensuring the reliability and availability of critical enterprise platforms/applications for federal sector clients. The role involves team leadership, driving automation, and improving overall efficiency. The successful candidate will have hands-on technical skills in Linux, databases, systems, and coding, as well as experience in 24x7 cloud operations and geographically distributed infrastructure.

Requirements

• Hands-on technical skills in Linux, databases, systems, and coding.
• 2+ years of experience in a team leadership or management role.
• 6+ years of experience with 24x7 cloud operations, and geographically distributed infrastructure.
• Experience with design and implementation of monitoring solutions for large and scalable environments.
• Experience working in software, platform, and infrastructure delivered as a service.
• Knowledge of principles and methods involving ITIL v3.
• Outstanding interpersonal skills and strong communication skills, both written and verbal.
• Uncompromising attention to detail.
• Bachelor's degree in Computing Science or related technical field, or equivalent work experience.

Benefits

• Base pay of $126,700 - $215,400, plus equity (when applicable), variable/incentive compensation and benefits
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan and family leave programs