Solution Architect (ServiceNow)

This contract position is for a ServiceNow Solution Architect to design and deliver digital solutions. The ideal candidate will have deep ServiceNow experience and strong integration background, including experience in enterprise systems and customer-facing solutions. The role involves collaboration with cross-functional teams and ensuring architectural coherence throughout the development process.

Requirements

• Demonstrable experience as a ServiceNow Solution Architect in large, complex enterprise environments.
• In-depth understanding of key ServiceNow modules: TPSM, FSM, ITSM, CSM, App Engine, HRSD.
• Define and govern integrations across ServiceNow modules and external systems.
• Establish and promote reusable integration patterns and standards.
• Align portal design with user personas, customer journeys, and accessibility best practices.