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DXC Technology
Sr Analyst II Software Engineering RR-0171059
Sr Analyst II Software Engineering at DXC Technology, Mexico City. Resolve Java app incidents, monitor performance, manage ServiceNow tickets, perform RCA. Requires 2+ yrs exp, Bachelor's, Java/.Net skills. Medical, dental, PTO, tuition reimbursement.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 10, 2025
Analyzing, diagnosing, and resolving incidents and problems in Java applications, monitoring application performance and availability, and managing support tickets.
Requirements
- Analyze, diagnose, and resolve incidents and problems in Java applications (back-end and front-end, if applicable).
- Monitor application performance and availability.
- Manage support tickets through tools such as ServiceNow, as well as proprietary management tools.
- Perform root cause analysis (RCA) and document solutions.
- Escalate complex issues to development teams (Level 3) with the necessary information.
- Support functional or technical testing during deployments or changes.
- Participate in continuous improvement, automation, or process documentation activities.
- Knowledge of generating metrics based on reports and KPIs.
Benefits
- Medical and dental insurance
- Retirement plan
- Paid time off
- Tuition reimbursement
- Other benefits
Requirements Summary
2+ years of experience, Bachelor's degree, intermediate level knowledge of languages (Java,.Net, PHP, etc.)
