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Amgen
Sr Associate IS Bus Sys Analyst - Request Management
Join Amgen in Hyderabad as a Sr Associate IS Business Systems Analyst, focusing on Request Management in ServiceNow. Requires 5-9 years experience, ITIL knowledge.
ServiceNow Role Type:
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Job description
Posted on:
July 27, 2025
Join Amgen's mission to serve patients living with serious illnesses as a Sr Associate IS Business Systems Analyst - Request Management. You will support and help lead the development of Request Management processes and Service Catalog enhancements within the ServiceNow platform.
Requirements
- Request Management Process Understanding
- ServiceNow Platform Familiarity
- Requirements Gathering & Testing
- Basic Reporting & Metrics Awareness
- Catalog Item Design
- Process Documentation
- Automation Awareness
- ITIL Foundation Knowledge
Benefits
- Competitive and comprehensive Total Rewards Plans
- Collaborative culture
- Inclusive environment of diverse, ethical, committed and highly accomplished people
Requirements Summary
5-9 years of relevant experience with foundational knowledge of ITIL-aligned request management processes and ServiceNow platform familiarity
