Sr. Business Process Consultant, IT Service Management Workflow (Federal/TS/SCI Clearance)

ServiceNow is seeking a Sr. Business Process Consultant (ITSM), specializing in ITSM workflows for federal customers. The role focuses on driving adoption, customer satisfaction, and business outcomes through ServiceNow products. The consultant will act as the process expert, guiding customers through the configuration process, workshops, and documenting requirements.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Active U.S. TS/SCI clearance.
• 5+ years of consulting experience for complex, global organizations.
• 5+ years of ITSM implementation experience as an implementer.
• Familiarity with ITSM frameworks such as ITIL or IT4IT.
• Strong problem-solving mindset, customer success orientation, and ability to deliver business value.

Benefits

• Health plans
• 401(k) Plan
• Employee ESPP
• Flexible time away plan and family leave programs
• Competitive On Target Earnings (OTE)