.svg)
UKG
Sr Cloud Operations Specialist
Join UKG as a Sr Cloud Operations Specialist in Noida. Leverage ServiceNow for incident management, support cloud infrastructure, and enjoy growth benefits.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 29, 2025
UKG is a large, U.S.-based private software company with 80,000 customers and is experiencing a period of growth. They are seeking an Incident Management Specialist to support cloud infrastructure incidents, operate operations, and collaborate with other teams. The company values purpose, employee growth, and a collaborative work environment.
Requirements
- Acknowledge incoming incidents via PagerDuty and spin-up a bridge.
- Gather the initial information and document them in ServiceNow.
- Learn internal automation tools and lead the incident bridges.
- Engage with global communications teams for status page and external customer communications.
- Maintain the quality of data captured in all the tools used in ITSM.
- Complete all organizational trainings timely.
Benefits
- Wellness programs
- Tuition reimbursement
- Employee resource groups
- Inclusive culture
- Employee appreciation
Requirements Summary
3+ yrs experience in incident management. 3+ yrs of support experience with SaaS. 2+ yrs cloud environment. 1+ year Scrum/SRE exp
