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Connection
Sr Help Desk Agent; 3rd shift, US Remote
Join Connection as a Sr Help Desk Agent (3rd shift, US Remote) to leverage your ServiceNow skills in troubleshooting O365 issues and mentoring agents. Benefits include 401k, medical insurance, and mental health support.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 23, 2023
Connection provides IT services to businesses by guiding the connection between people and technology. They are seeking a Sr Help Desk Agent to provide high-level customer service, resolve technical issues, and mentor other agents. The role involves a 3rd shift work, remote support, and a focus on technical troubleshooting.
Requirements
- Troubleshoot and resolve o365 related issues.
- Support common software, hardware, tablets, mobile devices, and network equipment.
- Familiarity with ITIL principles.
- Advanced knowledge in ServiceNow.
- Strong communication skills (verbal and written).
Benefits
- 401k plans
- Medical insurance
- Generous paid time off
- Mental health coaching
- Meditation resources
- Free therapy visits
Requirements Summary
Troubleshooting technical issues. Support various IT devices. ServiceNow knowledge is required
