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Insulet Corporation
Sr Manager, Global IT Service Delivery Guadalajara, MX (Hybrid)
Join Insulet as Sr Manager, Global IT Service Delivery in Guadalajara, MX. Lead service desk operations, enhance ITSM with ServiceNow, and drive excellence.
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
July 24, 2025
Insulet is seeking a Sr Manager, Global IT Service Delivery to lead the global service desk operations and drive operational excellence. The successful candidate will be responsible for strategy execution, process improvement, and team leadership.
Requirements
- 8+ years IT support experience
- 3+ years people manager experience
- Strong knowledge of ServiceNow and ITSM tools
- ITIL v3/v4 certification strongly preferred
- Experience managing global teams and vendors
- Excellent communication, analytical, and problem-solving skills
- Experience installing and troubleshooting applications across a variety of systems environments
- Customer-service oriented with a problem-solving attitude
Benefits
- hybrid working arrangements
- on-site work from an Insulet office at least three (3) days per week
Requirements Summary
8+ years IT support, 3+ years people management, strong ServiceNow knowledge, ITIL certification, experience managing global teams
