Sr. Manager, UX Research, CRM & Industry Workflows

ServiceNow is seeking a Sr. Manager of UX Research, CRM & Industry Workflows to guide a team in building and evolving a customer-focused experience. The role involves research, design, testing, and collaboration with cross-functional teams to improve products, features, and processes. A core part of the role will be overseeing research resources and growing the team to enhance UX research capabilities.

Requirements

• Experience in integrating AI into work processes and user research.
• 12+ years of combined education and experience applying user research methods.
• Experience growing and managing research teams.
• Experience with Enterprise IT software like ServiceNow and mobile/desktop platforms.
• Strong communication skills.

Benefits

• Competitive On-Target Earnings (OTE) incentive compensation
• Health plans
• 401(k) Plan with company match
• Employee Stock Purchase Plan
• Flexible spending accounts
• Family leave programs