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ServiceNow
Sr Mgr, Management Consulting
Join ServiceNow as a Sr Mgr, Management Consulting in Costa Rica. Lead CSM Hub, enhance processes, and mentor teams. Requires strong leadership and KPI skills.
The Mothership
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Customer Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 22, 2025
ServiceNow is seeking a dynamic Senior Manager to lead its Customer Success Management (CSM) Hub in Costa Rica. The role is critical in ensuring CSM success, building scalable processes, and aligning resource allocation. Responsibilities include process creation, team management, demand intake, and performance management.
Requirements
- Lead the design and implementation of robust processes for the CSM Hub.
- Oversee key performance indicators and provide updates to senior leadership.
- Act as a mentor and career coach for CSMs.
- Manage customer account intake and resource alignment.
Requirements Summary
Customer Success experience and leadership skills. Proven process building and team management abilities. Strong KPI monitoring and performance management. Resource allocation and demand management expertise
