Sr Program Manager, Customer Knowledge Base

Vanta is seeking a Program Manager, Customer Knowledge Base to lead the organization's customer-facing help center. This role will own the strategy, execution, and continuous improvement of the Help Center, ensuring it evolves to meet the needs of a rapidly growing user base. The program manager will partner with multiple teams, focusing on content quality, discoverability, and scalability. They will also drive optimization and establish best practices.

Requirements

• Bachelor’s degree or equivalent experience in Technical Writing, Communications, Knowledge Management, or related field
• 5+ years of experience owning or managing large-scale, public-facing knowledge bases
• Proven success managing content strategy and operations for a Help Center with 700+ articles
• Proficiency with knowledge management platforms (e.g., Zendesk, Intercom, ServiceNow, Confluence, SharePoint)
• Strong program management and collaboration skills
• Analytical mindset with expertise in leveraging data and insights
• Excellent writing, editing, and communication skills
• Experience applying SEO and search optimization techniques

Benefits

• Industry-competitive compensation
• 100% covered medical, dental, and vision benefits
• 16 weeks fully-paid parental Leave
• Health & wellness and remote workplace stipends
• Family planning benefits through Carrot Fertility
• 401(k) matching
• Flexible work hours and location
• Open PTO policy
• Offices in SF, NYC, London, Dublin, and Sydney