Sr. ServiceNow Administrator

We are seeking an experienced Sr. ServiceNow Administrator with a minimum of 5 years hands-on experience administering and supporting the ServiceNow platform in a mid-to-large enterprise environment.

Requirements

• Administer and maintain all core modules within ServiceNow, including but not limited to: Incident, Problem, Change, Request, CMDB, Knowledge, Asset (HAM&SAM), Employee Experience and Service Catalog.
• Perform advanced configuration and development of forms, workflows, client/server scripts, notifications, business rules, UI policies, and integrations.
• Partner with process owners to design and implement solutions within the platform that support business needs and align with industry best practices.
• Maintain data integrity and perform regular audits of the CMDB, discovery results, and related data sets.
• Manage platform upgrades, patches, and releases, ensuring customizations are preserved and issues are proactively addressed.
• Develop and maintain custom reports, dashboards, and performance analytics for stakeholders and process owners.
• Provide user support, training, and documentation across all levels of the organization.
• Troubleshoot and resolve platform issues, ensuring minimal disruption to services.
• Collaborate with developers, architects, and vendors on platform enhancements and third-party integrations (e.g., Active Directory, SCCM, HR systems, monitoring tools).
• Monitor system performance and proactively identify opportunities for optimization.
• Maintain proper change management procedures and documentation in accordance with internal policies and audit requirements.

Benefits

• Competitive salaries
• Community for innovators
• Immediate and significant impact