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Zensar
Sr ServiceNow Developer & Operations
Join Zensar as a Sr ServiceNow Developer in Hyderabad. Focus on system upgrades, incident management, and performance monitoring. ITIL & ServiceNow expertise required.
Consulting
Senior
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Change Management
Configuration Management Database
IT Service Management
Incident Management
Knowledge Management
Problem Management
Security Operations
ServiceNow Certifications (nice to have):
Certified Application Developer
Certified Implementation Specialist - Discovery
Job description
Posted on:
September 2, 2025
This role involves service management, operations, and systems administration responsibilities on the ServiceNow platform. The primary focus is on system upgrades, incident response, ensuring platform availability, and continuous monitoring of application performance. Collaboration with the business is expected to identify automation opportunities.
Requirements
- Plan and execute system upgrades
- Address Incident, Problems on the platform
- Ensure availability & resiliency of the platform and MID servers
- Continuous monitoring of application performance
- Knowledge of Import Sets for data loading from external file or database
- ITIL Process consulting and/or implementation
- Experience on ServiceNow modules – Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS
- Experience on basic Java scripting
- Experience on handling service now incident and request queue
- Experience in clone & deployment in ServiceNow
- Experience in documentation and review activities
- Experience in complex data migration
Requirements Summary
ITIL experience and ServiceNow modules, Java scripting, data migration & cloning, incident management. Bachelor's degree is ideal
