Staff Quantitative UX Researcher, AI

ServiceNow is seeking a Staff Quantitative UX Researcher, AI to represent customer needs and drive product design. The role involves understanding user behaviors and their impact on products, designing user experience, validating features and tests, and communicating insights through data analysis. This is an opportunity to work with a global, innovative AI-enhanced platform connecting people, systems, and processes.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Extensive experience in applying customer-centered research techniques.
• Expert knowledge in defining, planning and executing research studies including outlining objectives, goals and timelines.
• Portfolio of work representing research that influenced great insights or experiences.
• Experience with online surveys and qualitative research techniques.

Benefits

• health plans
• 401(k) Plan with company match
• ESPP
• matching donations
• flexible time away plan
• family leave programs