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ServiceNow
Support Account Manager
Join ServiceNow as a Support Account Manager in Hyderabad. Leverage ITSM and AI skills to enhance customer satisfaction. Competitive salary and growth opportunities.
The Mothership
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 21, 2025
ServiceNow is seeking a Support Account Manager to join their Support Account Management (SAM) Services team. The role involves delivering world-class customer satisfaction, driving cross-functional teams, and ensuring customer issues are clearly identified and resolved effectively.
Requirements
- 10-12 years of experience with 2+ years of customer-facing experience
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Flexible and ready to work in India early morning or late evening shifts to present on handover calls with the incoming and outgoing regions
- Ready to work on weekends
- Prior ServiceNow implementation knowledge and ServiceNow certifications would be an added advantage
- Excellent written and oral communication skills
- Experience dealing with technical support teams
- Fundamental understanding of ITSM in enterprise environments and global deployments
- Comfortable interacting with all levels of management
- Working knowledge of ITIL incident, problem and release management process and procedures
- Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model
- Broad technical understanding in a cloud software environment
- Growth & collaborative mindset
Benefits
- Competitive salary
- Supportive teams
- Real opportunity to progress in your career with a forward-thinking organisation
- Resources to help you and your loved ones be well
- Benefits plans and programs
- Mental health resources that offer coaching and 24/7 support
- Family support resources and parental leave programs
- Holidays
- Company-wide designated global well-being days
- Flexible working culture
- Parental leave programs
- Childcare and caregiving benefits
- A learning experience platform
- Tuition reimbursement program
- A global, cross-functional mentoring program
- Team building activities
- Various employee belonging groups
- Volunteering
- Community outreach programs
Requirements Summary
10-12 years of experience, 2+ years of customer-facing experience, AI integration experience, flexible work schedule, and ITSM knowledge
