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Next
Support Centre Analyst
Support Centre Analyst at Next, Harborough. Provide 1st line IT support for hardware/software issues. Requires strong communication, customer service, and ability to work in fast-paced environment. IT experience advantageous.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 2, 2025
We are looking for a Support Centre Analyst to provide 1st line system support for hardware and software issues across the business. The role requires excellent customer service skills, ability to work in a fast-paced environment, and flexibility with shifts and overtime. Previous IT support experience is advantageous but not essential.
Requirements
- Strong communications skills
- Experience working in a collaborative manner in a large scale, fast paced environment
- Previous Customer Services/Call Centre/Helpdesk experience
- Good command of the English language
- Ability to prioritise and work within tight deadlines
- Commitment and flexibility with great attention to detail
- Enthusiasm and willingness to learn new skills
- Business awareness specifically relating to Next
Requirements Summary
Previous IT support experience is advantageous but not essential. Strong communications skills and ability to prioritize and work within tight deadlines
