Support Consultant - Financial Management Systems (FMS)

OneAdvanced is seeking a Support Consultant to join a fast-paced support department focused on Financial Management System (FMS) products. The role involves handling technical and application support, resolving issues, and providing exceptional customer service. It's an opportunity to contribute to a team passionate about delivering excellent customer service and resolving customer issues.

Requirements

• Effective problem solving skills
• Technical support experience (2nd Line)
• Ticketing software experience (Servicenow)
• Well-developed oral and written communication skills
• Well organised with proactive team work
• Experience with Microsoft Windows and Microsoft office suite

Benefits

• Wellbeing focused
• Annual Leave
• Employee Assistance Programme
• Personal Growth
• Development Programmes
• Performance Bonus
• Online Learning Platform
• Pension Scheme
• Income protection insurance
• Recognition
• Performance & Talent platform
• Financial wellbeing
• MatchIt!
• Volunteering Time
• Pennies from Heaven