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Softtek
Support Engineer L2 - PL/SQL /Shell (SAPPHiRE & GS
Join Softtek as a Support Engineer L2 in Monterrey/Aguascalientes. Leverage SQL/PL/SQL and ServiceNow for data integrity and operational efficiency.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 22, 2025
SAPPHiRE & GS Support Engineer L2 is a role focused on maintaining data integrity and operational efficiency within a high-availability system. This includes troubleshooting SQL/PL/SQL issues, analyzing Linux logs, and collaborating with development and support teams. The role will assist in deployment and monitoring activities.
Requirements
- Oracle Database knowledge
- SQL proficiency (writing, debugging, optimization)
- PL/SQL reading and troubleshooting
- Linux/Unix command-line skills
- Scripting skills
- Monitoring tools (Oracle Enterprise Manager, Nagios, ServiceNow, Jira, Remedy)
- Incident management tools (ServiceNow, Jira, Remedy)
- Strong analytical & communication skills
Requirements Summary
Strong SQL/PL/SQL skills, Linux proficiency, and experience with monitoring tools are essential. Analytical and communication skills are also key
