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Softtek
Support Engineer (Payment Applications)
Join Softtek as a Support Engineer in Mexico, specializing in payment applications. Leverage ServiceNow skills, API integration, and ITIL practices to optimize payment processes.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 22, 2025
This position involves providing technical support for payment applications, particularly those using SWIFT systems. The role requires strong API integration skills, experience with service management tools like ServiceNow, and problem-solving abilities. The ideal candidate will be able to maintain and optimize payment processes, collaborate with teams, and contribute to system stability.
Requirements
- Proven experience with payment processing applications and ability to explain their functionality.
- Strong knowledge of Microservices architecture and API integrations.
- Proficiency in Postman for API testing and troubleshooting.
- Familiarity with ITIL practices, especially Incident Management and Change Management.
- Hands-on experience with ServiceNow (SNOW) or similar service management tools.
- Understanding of SWIFT Payment systems and financial transaction flows.
- Ability to manage and resolve service tickets effectively.
Requirements Summary
Experience with payment apps & SWIFT/SNOW. Microservices knowledge and ITIL practices needed. Ability to troubleshoot service tickets
