Team Lead - Customer support

BETSOL is seeking a Team Lead - Customer Support to manage escalated SLAs, advocate for the customer, and resolve issues. The role involves maintaining ServiceNow tickets, collaborating with various departments, and improving process efficiency. BETSOL offers a supportive employee-centric environment with comprehensive benefits.

Requirements

• Manage SLAs for chat and ticket escalations
• Strong passion for customer service
• Knowledge of Salesforce, PRM, BMS, Service-Now, and Salesforce
• Knowledge of Arise Registration, Enrollment and Partner Support standard operating procedures
• Excellent communication skills (written and verbal)
• Experience improving processes and workflows to increase efficiency
• Self-starter with ability to work independently and on multiple initiatives
• Ability to work effectively cross-functionally
• 2 years of experience handling escalations via phone, chat or email
• Prioritize, meet deadlines while completing tasks

Benefits

• Comprehensive health insurance
• Competitive salaries
• 401K
• Volunteer programs
• Scholarship opportunities
• Office amenities