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Advanced
Technical Lead
Technical Lead at OneAdvanced, England. Lead IT Managed Services using ServiceNow automation & AI. Requires Active Directory, Azure, VMware expertise, ITIL knowledge, strong communication. Competitive benefits & development.
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Job description
Posted on:
October 6, 2025
OneAdvanced is seeking a Technical Lead for its IT Managed Services business. This role focuses on delivering enterprise-grade technical support to mid-market clients, leveraging ServiceNow automation and agentic AI to maintain a centralised, knowledge-driven service and improve service excellence. The Technical Operations team delivers a shared service designed for speed, consistency, and technical expertise.
Requirements
- Exceptional communication skills
- Strong expertise in Microsoft Active Directory and Azure environments
- Experience with virtualisation technologies (VMware vSphere and ESX)
- Solid understanding of networking principles and security best practices
- Working knowledge of ITIL processes
- Advanced analytical skills
- Experience with generative and agentic AI technologies (advantageous)
Benefits
- Wellbeing focused
- Annual Leave
- Employee Assistance Programme
- Personal Growth
- Development Programmes
- Performance Bonus
- Pension Scheme
- Income protection insurance
- Recognition
- Performance & Talent
- Making a Difference
- MatchIt!
- Volunteering Time
- Pennies from Heaven
Requirements Summary
Strong communication & analytical skills needed. Expertise in Active Directory & Azure. ITIL/CMDB knowledge is a plus. Ability to troubleshoot complex infrastructure issues
