Technical Support Delivery Analyst / Security Support

At Workday, we value our candidates' privacy and data security. We are looking for a Technical Support Delivery Analyst / Security Support to join our Platform Security Support team.

Requirements

• 2+ years of customer support engineering experience
• Bachelor's degree in Computer Science, Information Technology, Engineering or a related field (or equivalent experience)
• Strong communication and interpersonal skills
• Solid understanding of case handling processes and escalation procedures
• Ability to work independently and as part of a team
• Experience using ticketing systems (e.g., Jira, ServiceNow, Salesforce)
• Solid understanding of operating systems (Windows/Linux), networking fundamentals, and cloud concepts
• Experience with monitoring tools (e.g., Prometheus, Grafana, Nagios, Datadog)
• Basic understanding of performance metrics and analysis
• Experience with scripting languages (e.g., Python, Bash)
• High level understanding of relational databases and SQL servers
• Experience with log analysis tools (e.g., ELK stack)
• Understanding of load balancing and high availability concepts
• Excellent analytical, problem solving, and multi-tasking skills

Benefits

• In addition to our competitive compensation package, we offer:
• Flexible work arrangements to balance work and personal life
• Opportunities for professional growth and development
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) plan with company match
• Flexible paid time off and vacation policy
• Access to company-sponsored wellness programs and activities