ServiceNow

Technical Support Engineer - UX

Join ServiceNow as a Technical Support Engineer - UX in Heredia. Leverage your scripting skills to resolve customer issues on the ServiceNow platform. Benefits include flexible work options.

The Mothership

Entry Level

ServiceNow Role Type:

Support Specialist

ServiceNow Modules:

No items found.

ServiceNow Certifications (nice to have):

Job description

Posted on:

May 22, 2025

Provide technical support to customers using the ServiceNow software and platform, resolving technical cases and troubleshooting issues through various technologies. Collaborate with other teams to resolve complex cases and contribute to process and product improvements.

Requirements

0-2+ years customer facing technical support experience
Hands-on experience in one (or more) scripting languages: JavaScript, HTML, CSS, Python, REACT, Java, MySQL, XML, Angular JS, Ajax
Ability to troubleshoot difficult technical issues with ease and complexity
Personal commitment to quality and customer service

Benefits

Accommodations for employees with disabilities
Equal Opportunity Employer
Flexible work personas (flexible, remote, or required in office)

Requirements Summary

Experience in technical support, scripting languages, troubleshooting, and customer service