Technical Support Engineer

NiCE is seeking a Technical Support Engineer to resolve software issues, particularly those affecting customer contact centers. The role focuses on providing technical support via channels, taking ownership of issues, mentoring colleagues, and contributing to the internal knowledge base. The position offers hybrid work options within a collaborative, fast-paced environment.

Requirements

• Bachelor’s degree in Computer Science, Business Information Systems, Networking, or a similar field, or equivalent work experience.
• 5+ years’ experience in technical customer service, preferably in technical support roles.
• 3+ years of advanced knowledge in SaaS technologies, relational databases, data/metric analysis, and reporting platforms.
• Excellent technical, analytical, and problem-solving skills.
• Effective communication skills and ability to work in a fast-paced environment.
• Proficiency with support ticketing systems (e.g., Salesforce, Jira, ServiceNow).

Benefits

• Hybrid work model
• Career growth opportunities
• Fostering a collaborative and supportive team environment