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Shakudo
Technical Support Specialist
Join Shakudo as a Technical Support Specialist in Toronto (remote). Leverage ServiceNow skills to troubleshoot AI/Data Platform issues. 1-3 years experience required.
ServiceNow Role Type:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
February 18, 2025
Shakudo is building the world’s first operating system for data and AI and seeks Technical Support Specialists to join their fully remote team. The role involves providing technical support for the Shakudo AI & Data Platform across multiple time zones, troubleshooting technical issues, and collaborating with engineering teams to ensure seamless customer experiences.
Requirements
- 1-3 years of experience in technical support, IT HelpDesk, or related customer support roles
- Strong understanding of AI, DevOps, or cloud-native technologies
- Proficiency in troubleshooting containerized environments using Kubernetes and Docker
- Experience with AI/ML workflows
- Experience in providing technical support in cloud environments
- Excellent written communication skills in English
- Proactive approach to problem-solving
- Familiarity with ticketing systems like Zendesk or ServiceNow
- Experience in maintaining and improving technical documentation
Benefits
- Remote work opportunity
Requirements Summary
Seeking a Technical Support Specialist with 1-3 years of experience in technical support roles and a strong understanding of AI, DevOps, or cloud-native technologies. Proficiency in Kubernetes/Docker and experience with AI/ML workflows are essential
